Refund policy

Last updated: 8 October 2026

We want you to enjoy every Bharat Bazaar product. As most of our products are food items, we cannot accept returns for a change of mind, but if your order arrives damaged, incorrect or incomplete, we will make it right.

1. When you can get a replacement or refund

You can request a free replacement or a full refund if your order arrives:

  • damaged, broken or leaking, for example a broken diya or idol, or a torn pack;
  • with the wrong product or the wrong pack size;
  • with one or more items missing;
  • past its expiry date, with a broken or tampered seal, or with a manufacturing defect.

2. How to report a problem

Please contact us within 48 hours of delivery by emailing hello@bharatbazaar.co or calling 011-4751 5599, and share:

  • your order number;
  • clear photos of the product, its packaging and the shipping label (for broken or fragile items, an unboxing video helps if you have one);
  • a short description of the problem.

Because we cannot check how products were stored after delivery, requests made after 48 hours may not be eligible.

3. What we cannot accept

For food safety and hygiene reasons, we cannot accept returns or give refunds for:

  • products that have been opened, used or partly consumed, unless they were defective when they arrived;
  • a change of mind, or because a product did not suit your taste;
  • damage caused by improper storage or handling after delivery;
  • products bought on Amazon, Blinkit, BigBasket or Swiggy Instamart. Please contact that platform for help.

4. How we resolve your request

  • We will acknowledge your request within 48 hours and review the photos you send.
  • If your request is approved, we will send a free replacement or give you a full refund for the affected items, including any delivery charge you paid for them.
  • If we need the product back, we will arrange a pickup at no cost to you.

5. Refund timelines

Approved refunds are made to your original payment method within 5–7 working days. Depending on your bank or card provider, it may take a few more days for the amount to show in your account.

6. Cancelling an order

  • You can cancel your order free of charge at any time before it is shipped. Email hello@bharatbazaar.co or call 011-4751 5599 with your order number, and we will refund the full amount to your original payment method.
  • Once an order has been shipped, it can no longer be cancelled. If there is a problem when it arrives, please follow the steps in section 2.
  • We may cancel an order if a product is out of stock, if it was listed at an incorrect price, or if we cannot deliver to your address. If this happens, we will tell you and refund the full amount.

7. Contact us

Bharat Bazaar (Tapovan Impex Private Limited)
1101–1102, 11th Floor, KLJ Tower, Netaji Subhash Place, Pitampura, New Delhi 110034
Email: hello@bharatbazaar.co
Phone: 011-4751 5599